PRIVACY POLICY

Effective Date: July 2026

At Pipe and Valve Warehouse (“Pipe and Valve Warehouse,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit pipeandvalvewarehouse.com, create an account, place an order, or otherwise interact with our website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Company or business name, if applicable
  • Account information
  • Order and purchase history
  • Information you voluntarily provide through forms, emails, reviews, or customer service communications

Payment Information

Payments are securely processed through trusted third-party payment providers.

Pipe and Valve Warehouse does not store complete credit card or debit card information on our servers.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on the website
  • Referral source
  • Approximate geographic location
  • Website usage and performance information

You may browse portions of our website without providing personal information, although certain features may require it.

How We Use Your Information

We may use information we collect to:

  • Process and fulfill orders
  • Process payments
  • Send order confirmations and shipping notifications
  • Provide customer support
  • Respond to questions and inquiries
  • Create and manage customer accounts
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send promotional emails and special offers where permitted
  • Detect and prevent fraud or unauthorized activity
  • Maintain website and transaction security
  • Comply with applicable legal and regulatory requirements
  • Resolve disputes and enforce our agreements and policies

Payment Security

Payment information is handled by trusted third-party payment providers using appropriate security measures and industry-standard encryption technologies.

Pipe and Valve Warehouse does not retain complete payment card information on its own systems.

Online transactions may be protected using SSL encryption and other commercially reasonable security measures.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality and your browsing experience.

Cookies may be used to:

  • Remember shopping cart contents
  • Save preferences
  • Keep users signed in
  • Improve website performance
  • Analyze visitor activity
  • Measure marketing effectiveness
  • Provide relevant content and product recommendations
  • Support advertising activities where applicable

Most web browsers allow you to manage or disable cookies. Disabling cookies may affect certain website features.

Third-Party Service Providers

We may work with trusted third-party providers that assist with:

  • Payment processing
  • Shipping and order fulfillment
  • Website hosting
  • Website analytics
  • Email communications
  • Marketing and advertising
  • Fraud prevention
  • Customer support
  • Website maintenance

These providers receive only information reasonably necessary to perform their services and are expected to maintain appropriate security and confidentiality measures.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Marketing Communications

If you choose to receive promotional communications, we may send:

  • New product announcements
  • Special promotions
  • Discounts
  • Exclusive offers
  • Seasonal sales
  • Company news
  • Product recommendations

You may unsubscribe from promotional emails at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.

Website Analytics

We may use analytics services to understand how visitors interact with our website and improve our services.

Analytics information may include:

  • Pages viewed
  • Products viewed
  • Time spent on pages
  • Browser information
  • Device information
  • Operating system
  • Approximate geographic location
  • Referral sources
  • Website performance information

Analytics information may be collected in aggregated or de-identified form where appropriate.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Process and fulfill orders
  • Maintain customer accounts
  • Provide customer support
  • Maintain business records
  • Meet legal, tax, accounting, and regulatory requirements
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements and policies

When information is no longer required, it may be securely deleted or anonymized where appropriate.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child, we will take reasonable steps to delete the information.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

Pipe and Valve Warehouse is not responsible for the privacy practices, security, content, products, or services of external websites.

We encourage you to review the privacy policies of third-party websites before providing personal information.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Withdraw consent where applicable
  • Opt out of promotional communications
  • Request a copy of your personal information where permitted by law
  • Request information about how your information is collected and used

To exercise an applicable privacy right, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

Any revisions will be posted on this page with an updated Effective Date.

Contact Us

Pipe and Valve Warehouse

Website: pipeandvalvewarehouse.com

Email: info@pipeandvalvewarehouse.com

Phone: (818)-564-3573

Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342